FAQ

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FAQ

Shipping Questions

When will my order ship?

We operate our shipping services Monday through Friday. Orders are usually processed and shipped within 1-3 business days from the time of placement. For pre-order products, they will typically be shipped on or before the Estimated Ship Date indicated on the pre-order product page.

Carrier estimated delivery times do not include processing time. For further details, please refer to our 'When will my order arrive?

When will my order arrive?

Delivery times may vary depending on the carrier selected. For orders shipped within the U.S., you can typically expect delivery within 3-7 business days after the item has been shipped. Orders shipped outside the U.S. usually arrive within 7-10 business days after being shipped.

Hawaii: if you select USPS Ground, your order could take between 10-15 days to arrive. We suggest selecting USPS Priority when shipping to Hawaii.

Please Note: delivery times are estimated. The only shipping option with a guaranteed delivery are express shipping option. If the carrier you've chosen does not specify 'Express,' delivery times are not guaranteed and could be experience delays. This applies to carriers like USPS Priority.

Delivery times do not start until order has been shipped.

When will my express order ship?

Express orders must be placed by 10 am (PST) to be shipped on the same day. Orders placed after this time will be processed the following business day. If your express order is shipped on Friday, delivery days will commence from the following business day, which is Monday.

Where do you ship to?

We ship worldwide, with a few exceptions. The list of countries we ship to may change periodically. To confirm whether your country is on the current shipping list, we recommend proceeding through the checkout process.

What shipping options do you offer?

For our domestic customers in the US, we provide shipping options through USPS and FedEx. International customers are offered FedEx Economy for their shipping needs.

Can I sign for my package delivery?

At the moment, we do not offer the option for signature-required delivery. However, you can leave a note during checkout, and we will make every effort to accommodate your request.

What if I did not receive my order?

If you haven't received your order, we suggest checking with your neighbors and allowing a few extra days in case of a delayed delivery. If your order still doesn't arrive, please contact us at customercare@wartribegear.com

What if I part of my order is missing or damaged?

If any part of your order is missing or damaged, please reach out to us at customercare@wartribegear.com, and we will do our best to resolve the issue promptly.

What if my order is returned?

If a package is returned undelivered and you request us to resend it, a new shipping fee will be applied. If we do not receive a response from you, your order will be cancelled, and you will be refunded the original amount minus the initial shipping cost.

International Duties/Taxes

International destinations require customs clearance, which may delay delivery. Customers are responsible for taxes and duties. Please contact for your local customs office taxes/duties questions.

Ordering

Can I make a change to my order?

Changes to orders, such as cancellations, address updates, or item modifications, must be requested immediately after an order is placed. Typically, changes can be made before your order ships, usually within 12-24 hours of placement. Once shipped, orders cannot be altered.

Is it possible to have ready-to-ship items and pre-order items shipped separately?

All orders containing a pre-order item will be shipped at the estimated ship date of the pre-order item. While you can request items to be shipped separately, please note that customers are responsible for any additional shipping costs incurred.

What was my order placed on hold/canceled?

If there is an issue with your order that has resulted in a hold or cancellation, please contact us at customercare@wartribegear.com so we can look into the matter.

Product Questions

What Gi Size Should I Order?

Our Virtual Changing Room is currently in the process of being rebuilt.

During that time, here are our recommended size guides:

Men Size Guide: Click Here
Women Size Guide: Click Here
Kid Size Guide: Click Here

How much does a War Tribe gi shrink?

Our Gis are pre-shrunk to minimize shrinkage. However, washing in hot water and tumble drying may still cause some shrinkage.

For best results, we recommend washing in cold water and air drying.

If you prefer maximum shrinkage, wash in hot water and tumble dry, but expect a potential shrinkage of approximately 1-3 cm.

Get in touch

Have questions about your order, or a general enquiry?