We use Redo's Return Portal to make returns quick and easy. Through the portal, you can submit your return request and receive a return shipping label.

What is Checkout+?

Checkout+ is an optional service available at checkout for a small additional fee. It provides package protection during shipping and free return shipping if you need to return an item.

• Purchased Checkout+? Your return shipping label is free when you submit your return through our portal.
• Didn't purchase Checkout+? You can still use our return portal to request a return and receive a shipping label through our carrier. You'll be responsible for paying the return shipping cost within the portal.

How to Start Your Return

1. Click the button below to access our Return Portal.
2. Enter your order information and follow the steps to submit your return request.
3. Once you've submitted your return, you'll receive a return shipping label and packing slip with instructions for sending your item back.

START YOUR RETURN.

Please Note: Returns submitted for damaged, defective, or incorrect items require additional review by our customer care team. These requests may take longer to process, and return instructions will be provided once your request has been reviewed.

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Packaging Reminder

When returning your item, please place the Gi or product back into its original packaging and then package it inside a shipping box or  envelope.

Do not place the shipping label directly on the product packaging. The product packaging is not intended to be used as a outer shipping envelope and doing so may result in the item arriving damaged or lost.

Returns shipped using only the product packaging as the outer shipping packaging may incur a restocking fee.

Return Window:

Please return the item within 45 days of receiving your order.

Condition:

The item must be in new condition, with tags still attached, unworn, and unwashed. It should be returned in its original packaging, specifically the Gi bag it was initially received in.

We cannot accept returns on items that have been washed or used in training. Items returned that do not meet these guidelines may be refused or handled at War Tribe’s discretion.

Clearance and mystery items are final sale and not eligible for return. Sale items may be returned, as long as they are not listed on the clearance page.

Please Note:
Original shipping charges are non-refundable.

At this time, we cannot provide a pre-paid fee for international returns. If you need to return an item, the customer is responsible for covering return shipping.

Original shipping is non-refundable.

At this time, we currently don't provide the option to exchange. If you're needing a different size, you'll need to return for a refund, then repurchase the correct size through our site.

For more information on how to return your item(s), please see "Start Your Return" and "Shipping Your Return".

If you receive a faulty item or if the wrong item was sent, please start a return and select the reason that applies. Please note that we will not resend a new item until the incorrect or faulty item is on its way back to us.

When a free shipping coupon is applied, all shipping options will show as free at checkout. However, regardless of the option selected, orders using a free shipping coupon will ship via a ground service.

If free shipping is an available option during checkout it will also be shipped out via a ground service.

Once your return is delivered, it may take up to 5 business days for processing and inspection. Please note that tracking updates showing "delivered" do not mean the return has been processed yet.

If approved, a refund will be issued within 24-48 hours, and you will receive an email notification to the address on file.

Please note that after the refund is processed, it can take an additional 2-4 business days for the funds to appear in your account.

Refunds do not include the original shipping cost. If a pre-paid return label was provided, the return shipping fee will be deducted from the refund total.

If you notice that your refund isn’t the full amount, it could be due to one of the following reasons:

1. Non-Refundable Shipping Charges: The cost of shipping the original order to you is non-refundable. Whether you return the item yourself or use a return label, these shipping charges will not be reimbursed.
   
2. Return Label Shipping Fee: If you used a return label provided by us, a shipping fee will be deducted from your refund amount. The fee amount is determined based on the condition of the item returned.
   
3. Restocking Fee: A restocking fee may be applied if the returned item is received in poor condition (such as being washed, covered in pet hair or dirt, showing noticeable wear, or carrying strong odors)
   

If none of these apply to your situation, please reach out to us at returns@wartribegear.com, and we’ll be happy to assist you.