WAR TRIBE RETURN + EXCHANGES

 

EXCHANGES

We no longer exchange single jacket and pants, the whole gi must be exchanged. Customer will be emailed if they return a jacket or pants alone.

AND CHANGE OF MIND RETURN

“Change of Mind” includes purchases you have made in error, accidental order of the wrong size or color, items that don’t fit properly or unwanted gifts.
We will accept change of mind returns and exchanges provided they meet the following:

GUIDELINE FOR ACCEPTING ITEM(S)

✔ Return within 30 days
Item must be unworn, unwashed, unused with all original packaging and the tags/labels attached
 Item is not listed as an excluded item as outlined below

EXCLUDES ITEMS:

✘ Products purchased from a retailer other than wartribegear.com, please contact the original seller for returns/refund information.
 Gift Cards
 Final Sale/Clearance Items
 Customized Products

FAULTY PRODUCT RETURN

If an item purchased is faulty, incorrectly described or the wrong item was sent we will provide an exchange or refund provided the item is returned within a reasonable timeframe and is unworn/unwashed.
Please email customercare@wartribegear.com for special processing for these returns.

REFUNDS

Refunds take approximately 1-2 weeks after we receive your item(s). Shipping charges are not refundable. We do not accept COD deliveries.

RESTOCKING FEE

If items returned for a refund do not meet our listed guidelines a restocking fee will be deducted from the total refund amount. Minimum restocking fee is $20 or more depending on the quality of the returned item.

SHIPPING (FOR US CUSTOMERS)

Customer will be responsible for paying return shipping costs. If exchanging, War Tribe will cover shipping costs for outgoing exchange item(s)

SHIPPING (FOR INTERNATIONAL CUSTOMERS)

Customer will be responsible for paying return shipping costs. If exchanging, the customer will be emailed and a flat rate shipping cost will be charged for the exchanged item(s)

MAIL THE RETURN PACKAGE TO


Shipping via USPS:

War Tribe Gear
P.O. Box 566
Sisters, OR 97759

Shipping via FEDEX or UPS:
War Tribe Gear
288 W. Sisters Park Drive
Sisters, OR 97759

CONTACT US

Call at: 888-304-3947
Email: customercare@wartribegear.com

DOWNLOADABLE EXCHANGE + RETURN FORM
CLICK HERE TO DOWNLOAD FORM