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FREQUENTLY ASKED QUESTIONS

How can I place an order?

Orders can be placed online at wartribegear.com

What forms of payment do you accept?

MasterCard, Visa, and PayPal

How can I get in contact with War Tribe?

You can email us at customercare@wartribegear.com or contact us via LiveChat.

What is the right size gi, rash guard or short for me?

Below is a link to our recommended size chart for our gis, rash guards and shorts. If you have any other additional questions please contact us at customercare@wartribegear.com or contact us via LiveChat.

CLICK HERE FOR SIZING CHART

 

How much does a War Tribe gi shrink?

Depending on how you wash and dry your gi, we estimate your gi will shrink between 1-3 inches. For maximum shrinking, wash your gi in hot water and tumble dry.

When will my order ship?

Orders are typically shipped within 24-48 hours after the order is received.  Courier transit time is in addition to the order processing time. Orders placed on weekends and holidays will start processing the following business day.

War Tribe’s warehouse operates Monday – Friday.

These ship times ONLY apply to items that are in stock and available to ship now, Pre-Order items are EXCLUDED.


Where do you ship?

We ship to almost all countries. We do have some countries that have increased occurrences of fraud that we do not ship to.

What shipping options do you offer?

Please be advised, shipping options do not guarantee a delivery date, it is based solely on an estimated time of delivery. A signature upon delivery option is not available at this time. The package will be left at doorstep if the recipient is not available to accept the package.

THE CONTIGUOUS UNITED STATES

FedEx Business Ground/FedEx Home Ground:

Estimated transit time is 5-7 business days (excludes weekends and holidays), but does not provide a guaranteed delivery date. Tracking and insurance provided. A signature upon delivery option is not available at this time. The package will be left at doorstep if the recipient is not available to accept the package.

HAWAII & ALASKA

USPS Priority Mail:

Estimated transit time is 3-7 business days, but does not provide a guaranteed delivery date. A delivery confirmation number is provided when available. Carrier insurance is not provided. A signature upon delivery option is not available at this time. The package will be left at doorstep if the recipient is not available to accept the package.

GUAM, PUERTO RICO, US VIRGIN ISLANDS, APO/FPO MILITARY ADDRESSES

USPS Priority Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. A delivery confirmation number is provided when available. Carrier insurance is not provided. A signature upon delivery option is not available at this time. The package will be left at doorstep if the recipient is not available to accept the package.

CANADA & COUNTRIES OUTSIDE OF THE US

FedEx International Economy & USPS International Mail

FedEx International Economy:

Estimated transit time is 3-5 business days, depending on destination, but does guarantee a delivery date. A delivery confirmation number is provided when available. A signature upon delivery option is not available at this time. The package will be left at doorstep if the recipient is not available to accept the package.

USPS International Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. A delivery confirmation number is provided when available. Carrier insurance is not provided. A signature upon delivery option is not available at this time. The package will be left at doorstep if the recipient is not available to accept the package.

IMPORTANT Note: All international, US territory and Military destinations will require customs clearance, which may delay delivery. All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office. Orders shipped cannot be declared at a lower value or marked as a “gift”. All items are declared at retail value purchased.


How can I cancel my order?

All orders are typically shipped within 24 hours of the order being received. Orders that have already shipped cannot be canceled. After receiving the shipment you will need to send back the item(s) for a refund. The shipping cost back to War Tribe is the responsibility of the customer.

To cancel your order before it is shipped, please contact us at customercare@wartribegear.com or contact us via LiveChat. We will try our best to accommodate your request. Please reference your name, email associated with the order and order number.

How can I make a change to my order?

Once an order is placed, we will not accept size changes. To make any changes, your order will be canceled and you will be required to reorder within the time frame of the sale being conducted.

Customers who choose the incorrect shipping method or request a change of address will cause a delay in processing an order and/or be subject to cancellation.


Can I combine multiple orders to ship together?

Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.


What happens if I did not receive my order?

If for some reason, you did not receive your order, please contact us at customercare@wartribegear.com or contact us via LiveChat. We will then assist in opening up an investigation with the shipping service (FedEx, USPS). If it is found that the package was not delivered due to an incorrect address or the package being refused by the recipient, then the customer will be responsible for return shipping costs.


What happens if I did not receive my complete order or my order is damaged?

If you are missing an item(s) or an item is damaged, please contact us immediately at customcare@wartribegear.com or contact us via LiveChat so we can rectify the situation.

Can I cancel a pre-order item?

If you would like to cancel a pre-order, you must cancel on or before the stated deadline. Because pre-order items are made-to-order items, any cancellations made after the deadline may be subject to a cancellation fee of 10% of the purchase price and will be refunded in the form of a merchandise credit.

What would cause my order(s) to be modified, placed on hold or canceled?

We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card, Paypal account, and/or orders that use the same billing and/or shipping address, or orders using a discount code that is not permitted, or orders placed over the specified purchase limit. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

RETURN POLICY

ALL RETURNS ARE SUBJECT TO A 10% RESTOCKING FEE AT THE  DISCRETION OF WAR TRIBE. 

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. Please contact us at customercare@wartribegear.com. Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 30 days of ship date. All returns or exchanges will be at the discretion of War Tribe. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., the item appears dirty, cigarette smoke or detergent odor, covered in animal dander or deodorant marks, have visible signs of wear, etc.).

Accessories and special order items are non-returnable.

Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of War Tribe. Returns are subject to a 10% restocking fee.

For returns and exchanges, we highly recommend shipping with insurance coverage and transit tracking. War Tribe is not responsible for missing, damaged, or packages lost in transit.

On exchanges, War Tribe will only cover the shipping cost back to the customer if located domestically. International exchanges customer will be contacted concerning potential shipping costs.

Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. If a refused or undeliverable package is assessed a fee because it is returned back to War Tribe, the customer will be responsible for any such fees imposed and those fees will be due prior to reshipping of your order OR the cost will be deducted from any refund that is due back to a customer.

Returns and Exchanges are only accepted for purchases made directly from War Tribe at WarTribeGear.com. We will not accept any claims for returns or exchanges from third parties.

PRIVACY & SECURITY

War Tribe respects your privacy and is committed to protecting your private information. Your credit card information and personal data will be treated with the highest standards of security and confidentiality. We do not share any personal information with any third parties.

Secure Shopping:

Orders placed on our site are encrypted using Transport Layer Security (TLS). TLS is a technology used to encrypt sensitive information sent via the Internet and is the industry-standard authentication and encryption technology, to ensure your transactions are protected. War Tribe has done our best to ensure your shopping is safe and completed with ease. If you have any concerns about placing your order online, please contact us.

Please note that email is not encrypted, and therefore NOT a secure means of transmitting credit card information. War Tribe will NEVER request sensitive information over e-mail. Please do not respond to any such requests.

TERMS & CONDITIONS

WarTribeGear.com (hereinafter referred to as “The Website”) is a Website and domain name created, owned and operated by MMA War Tribe Gear LLC (“The Company”). WarTribeGear.com and its logos are trademarks of The Company. All images and product names used on The Website are property of The Company.

The Website and all content and information contained on the pages herein are protected by copyright and intellectual property laws. All information included on this site, including, but not limited to, any and all text, graphics, logos, images, articles and such, is the sole property of The Company. No material or information contained on this Web Site shall be downloaded, used, copied, reproduced, republished, posted, transmitted, transferred, distributed, or exploited in any way without the previous written consent of The Company. Any unauthorized downloading, use, copying, reproduction, republication, posting, transmission, transfer, distribution or exploitation of such materials and information is prohibited. You will be fully liable for any infringement of copyright or other intellectual property owned by The Company and/or its subsidiaries.

The Company makes no representations or warranties, either express or implied, of any kind with respect to The Website or its content. The Company disclaims all warranties, express or implied, including, but not limited to, injury that may result due to misuse of information presented on the product. By using or attempting to use The Website, the user expressly acknowledges that there are no warranties or representations made regarding the content of The Website in terms of how current it is, its accuracy, or its completeness.

Price and availability information is subject to change without prior notice. All prices quoted are in US dollars unless otherwise stated. In any dispute, the US dollar price will be the prevailing price. Except as specifically stated on The Website, none of The Company or any of its respective owners, employees or other representatives will be liable for any damages arising out of or in connection with the use of The Website.

We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card, Paypal account, and/or orders that use the same billing and/or shipping address or orders using a discount code that is not permitted. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.