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We currently are not providing exchanges. If you are needing to “exchange” an item, you will need to return for a refund then repurchase the correct size through our site.
Please check the “Guidelines for Accepting Items” and information on shipping items back to us.
FREE SHIPPING ON REORDER
For free shipping on your re-order item, enter code during checkout: REORDERSHIPPING
(*Coupon only applies to orders within US)
SHIPPING (FOR DOMESTIC CUSTOMERS)
The customer will be responsible for paying return shipping costs. If exchanging, War Tribe will cover shipping costs for the new order. Use coupon: REORDERSHIPPING
SHIPPING (FOR INTERNATIONAL CUSTOMERS)
The customer will be responsible for paying return shipping costs.
FAULTY / WRONG PRODUCT RETURN
If an item purchased is faulty or the wrong item was sent, please contact firstname.lastname@example.org. Please include the order number, name, and image of the issue (if item is faulty)
GUIDELINES FOR ACCEPTING ITEMS:
– Return within 30 days
– Item must be in new condition, unworn and unwashed, unaltered, and free of damages by the customer.*
– Item is not listed as an excluded item as outlined below
*A restocking fee will be applied to items that have been washed or have noticeable wear.
✘ Items purchased from a retailer other than wartribegear.com, please contact the original seller for returns/refund information
✘ Clearance, Mystery, or Final Sales Items
If an item is not received within 30 days of the order being delivered to the customer a refund in the form of a store credit will be processed. If you’re unable to meet that deadline, feel free to contact us at email@example.com, to see if an extension is possible.
SHIPPING ITEMS BACK
Please ship items in a box or shipping envelope, do not use the product bag items arrive in.
The product bags items arrive in are purely decorative and are not meant to be shipped and can lead to items becoming damaged during transit back to our warehouse and restocking fee applied to damaged items.
MAIL THE RETURN PACKAGE TO
334 SE Timber Ave.
Redmond, Oregon 97756
Refunds take approximately 1-2 weeks after we receive your item. Shipping charges are not refundable. We do not accept COD deliveries.
Potential restocking fees may apply if item are returned in poor condition. (i.e., the item appears dirty, cigarette smoke or detergent odor, covered in animal dander or deodorant marks, have visible signs of wear, etc.) Minimum restocking fee is $20 or more depending on the quality of the returned item.